In this one-day session, attendees will gain an understanding of how to recognize situations that can lead to difficult interactions with co-workers and stakeholders, and how to navigate them with sensitivity and respect when they do arise. Through lecture and activities, participants will gain experience putting the strategies and techniques presented into practice, allowing them to immediately make use of the new skills. 

Drinks and snacks will be provided. Lunch will be on your own.

In order to guarantee a space in a course, the tuition must be paid in full TWO WEEKS before the first day of the course by either check or credit card. State and government agencies paying with a purchase order are allowed payment under the two-week time frame if a copy of the purchase order is received by NWETC.

Cancellations*

• With 31 or more days notice, we will offer a 100% refund or credit towards a future course. The credit is good for one year and may be applied to any course.
• With 30-8 days notice, we will offer a course credit towards a future course. The credit is good for one year and may be applied to any course.
• With fewer than 8 days notice, there is no course credit available

*Please note that attendee replacement is welcome at any time

Disability Accommodations: